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Frequently asked questions

General (5)

What services does Dynamic Mobile Rehab provide?

Dynamic Mobile Rehab provides comprehensive in-home healthcare services across Southwest Florida including physical therapy for post-surgical recovery, injury rehabilitation, and chronic pain management, occupational therapy for daily living skills and functional independence, advanced wound care for chronic and complex wounds, specialized programs like LSVT Big for Parkinson’s disease, sports medicine rehabilitation, stroke and neurological recovery, vestibular therapy for dizziness and balance disorders, hormone replacement therapy for men and women, medical weight loss programs, and stem cell and regenerative medicine treatments. We also offer commercial services for healthcare agencies including home health aide training, therapy staffing, hospice therapy contracting, and Medicare Part B therapy services. All services are delivered by licensed healthcare professionals directly in your home or facility throughout Lee, Collier, Charlotte, and Sarasota counties.

What areas do you serve in Southwest Florida?

We provide mobile rehabilitation and healthcare services throughout Southwest Florida including Lee County (Fort Myers, Cape Coral, Bonita Springs, Estero, Lehigh Acres, San Carlos Park), Collier County (Naples, Marco Island, Immokalee, Golden Gate), Charlotte County (Punta Gorda, Port Charlotte, Englewood), and Sarasota County (Sarasota, Venice, North Port, Siesta Key). Our service area covers urban, suburban, and rural communities throughout the region. If you’re unsure whether we serve your specific location or neighborhood, call us at [phone number] and we’ll confirm coverage for your area. We’re continuously expanding our service territory to reach more patients who need convenient, quality at-home healthcare.

How do I schedule an appointment with Dynamic Mobile Rehab?

Scheduling is simple and straightforward. Contact us to speak with our intake coordinator who will discuss your healthcare needs, current symptoms or conditions, and which services are most appropriate for you. We’ll gather basic information including your contact details, insurance information if applicable, physician information for obtaining orders or referrals, and preferred appointment times. For most rehabilitation services, we can schedule initial visits within 24-48 hours and often provide same-day appointments for urgent needs. Medical consultations are typically scheduled within one week. We’ll verify your insurance coverage before your appointment and handle any necessary authorizations. You can also request appointments through our website contact form or email, though phone calls typically result in faster scheduling. Once your appointment is confirmed, we’ll send you reminder notifications and provide any preparation instructions if needed.

Do I need a doctor’s referral for your services?

Referral requirements depend on which services you need. Most rehabilitation services including physical therapy, occupational therapy, and wound care require a physician order or referral to meet insurance coverage requirements and ensure proper coordination with your medical team. If you don’t currently have a referral but know you need therapy, we can help coordinate with your doctor to obtain necessary orders. Medical services provided by our physicians and nurse practitioners including hormone replacement therapy, medical weight loss programs, and regenerative medicine treatments typically don’t require outside referrals since our providers can evaluate and prescribe treatment directly. However, we still coordinate with your primary care physician to ensure comprehensive care. For commercial services like training programs or agency staffing, physician orders aren’t required. If you’re unsure whether you need a referral for a specific service, call us and we’ll explain requirements and help you navigate the process. We make obtaining necessary documentation as easy as possible so you can access the care you need quickly.

What should I expect during my first visit?

Your initial visit typically lasts 45-60 minutes and focuses on comprehensive evaluation and treatment planning. Your healthcare provider will review your medical history including current conditions, medications, previous treatments, surgeries or hospitalizations, and other relevant health information. They’ll assess your current symptoms, functional limitations, pain levels, and how your condition affects daily activities. For therapy services, your provider performs physical examination including range of motion, strength, balance, walking ability, and functional movements specific to your condition. For medical consultations, evaluation may include vital signs, physical exam, and discussion of lab work or diagnostic tests needed. Your provider will discuss your goals and expectations for treatment, what outcomes you hope to achieve, and realistic timelines for improvement. Together, you’ll create a personalized treatment plan including specific interventions or treatments, frequency and duration of visits, home exercises or self-care instructions, and follow-up schedule. Many therapy visits include some treatment during the initial evaluation, so you begin working toward your goals immediately. We ensure you understand your condition, treatment approach, and what to expect as you progress. All your questions are answered before we leave.

Payment (5)

Does insurance cover mobile rehabilitation services?

Yes, most major insurance plans cover mobile rehabilitation and in-home healthcare services when they’re medically necessary and ordered by a physician. Medicare Part A covers home health services including physical therapy, occupational therapy, and wound care if you’re homebound following hospitalization or meet specific criteria. Medicare Part B also covers these services when you need skilled care but aren’t necessarily homebound. Private insurance plans including Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Humana, and others typically cover in-home therapy services with coverage details varying by specific plan. Medicaid covers home health services for eligible patients. Coverage generally requires a physician referral documenting your condition and skilled service needs, and you must show continued progress or medical complexity justifying ongoing treatment. Insurance typically doesn’t cover elective services like regenerative medicine (stem cell therapy), medical weight loss programs, or hormone replacement therapy unless prescribed for specific covered conditions. We verify your coverage before beginning treatment, obtain necessary authorizations, and provide clear information about any out-of-pocket costs including copays, deductibles, or non-covered services before you commit to treatment.

What insurance plans do you accept?

We accept most major insurance plans including Medicare (Part A and Part B), Medicaid and Medicaid managed care plans, Blue Cross Blue Shield (all plans), United Healthcare and United Medicare Advantage, Aetna and Aetna Medicare Advantage, Cigna, Humana and Humana Medicare Advantage, Tricare and VA Community Care, and most other commercial insurance carriers. For commercial services provided to agencies or businesses, we typically work on contract or fee-for-service arrangements rather than insurance billing. Insurance coverage and benefits vary significantly between plans even within the same insurance company, so we verify your specific coverage before starting treatment. Some plans require prior authorization for certain services or have limits on number of visits covered. We’re experienced working with insurance companies, understanding their requirements, and maximizing your benefits. If you have a less common insurance plan or are unsure about coverage, call us with your insurance information and we’ll verify whether we’re in-network and what your benefits include. Our goal is making insurance as simple as possible so you can focus on getting better rather than dealing with paperwork.

What if I don’t have insurance or my insurance doesn’t cover certain services?

We offer options for patients without insurance or seeking services not covered by their plan. For therapy and medical services not covered by insurance, we provide transparent self-pay rates discussed before beginning treatment. Self-pay rates are typically lower than what we bill insurance companies since there are no administrative costs for claims processing and authorization. We offer payment plans for patients who need treatment but face financial constraints, allowing you to spread costs over time rather than paying everything upfront. Some services like regenerative medicine, hormone therapy, and medical weight loss are typically private pay regardless of insurance, with pricing provided clearly during consultation. We accept Health Savings Account (HSA) and Flexible Spending Account (FSA) payments for qualified medical services, allowing you to use pre-tax dollars. For patients with financial hardship, we occasionally offer sliding scale fees or work with you to find affordable solutions. We never want cost to prevent someone from receiving necessary care. Our philosophy is providing transparent pricing, working within your budget when possible, and ensuring you understand all costs before committing to treatment. Contact us to discuss your specific situation and we’ll explore all available options to make quality healthcare accessible.

How does billing work for your services?

Our billing process is designed to be straightforward and transparent. For insurance-covered services, we bill your insurance company directly using the information you provide. We submit claims with appropriate diagnosis codes, treatment codes, and supporting documentation required for reimbursement. Your financial responsibility is limited to any copays, deductibles, or coinsurance amounts specified by your plan, which we collect at time of service or bill you for afterward. We handle all claim follow-up, appeals if claims are denied, and communication with insurance companies so you don’t have to navigate that process. For services requiring authorization, we obtain approval before starting treatment whenever possible. You’ll receive an Explanation of Benefits (EOB) from your insurance showing what was billed, what they paid, and any patient responsibility. We then send you a bill for any remaining balance. For self-pay services not covered by insurance, we provide pricing upfront and collect payment at time of service or can arrange payment plans for larger amounts. We accept cash, checks, credit cards, HSA cards, and FSA cards. For commercial services billed to agencies, we invoice according to contracted terms, typically net 15 or net 30 days. We provide detailed billing statements making it easy to understand exactly what you’re paying for and why.

Do you accept Medicare and Medicaid?

Yes, we accept both Medicare and Medicaid and are experienced providers for these programs. For Medicare patients, we’re enrolled as Medicare providers and bill Part A for home health services following hospitalization when you’re homebound, and Part B for outpatient therapy services delivered in your home when you need skilled care. Medicare covers physical therapy, occupational therapy, wound care, and other skilled services when medically necessary and prescribed by your physician. Coverage includes initial evaluations, ongoing treatment, and periodic reassessments. Medicare has specific documentation requirements and therapy thresholds that we understand and comply with, ensuring your services are covered appropriately. For Medicaid patients, we work with Florida Medicaid and most Medicaid managed care plans including Sunshine Health, Molina, WellCare, Simply Healthcare, and others. Medicaid coverage varies by plan but typically includes home health therapy services for eligible recipients. Both Medicare and Medicaid may require prior authorization for certain services or have visit limits, which we handle on your behalf. We’re familiar with these programs’ unique requirements and ensure compliance with all regulations. If you have Medicare, Medicaid, or dual coverage (both programs), we can explain your specific benefits and any out-of-pocket costs you might have for services we provide.

Services (10)

What is Dynamic Mobile Rehab?

Dynamic Mobile Rehab is Southwest Florida’s premier mobile rehabilitation and healthcare provider, bringing licensed physical therapists, occupational therapists, physicians, and nurse practitioners directly to your home. Founded on the principle that quality healthcare should be convenient and personalized, we eliminate the barriers of transportation, waiting rooms, and rushed appointments by delivering expert medical care in the comfort of your own environment. We serve patients throughout Lee, Collier, Charlotte, and Sarasota counties with comprehensive services ranging from post-surgical rehabilitation and injury recovery to chronic disease management, specialized neurological programs, and advanced medical treatments including hormone optimization and regenerative medicine. Our team consists of experienced, licensed healthcare professionals who specialize in home-based care delivery, understanding the unique considerations of treating patients in their living spaces. Unlike traditional clinic-based providers, we offer undivided one-on-one attention during every visit, allowing us to develop deeper therapeutic relationships and achieve better outcomes. Whether you’re recovering from surgery, managing a chronic condition, or optimizing your health and wellness, Dynamic Mobile Rehab provides the expertise, convenience, and personalized attention that makes healthcare work for you rather than the other way around.

What makes Dynamic Mobile Rehab different from other therapy providers?

Several factors distinguish Dynamic Mobile Rehab from traditional clinic-based providers and other mobile therapy services. We bring healthcare to you, eliminating transportation challenges, wait times, and the stress of getting to appointments when you’re injured or recovering from surgery. You receive care in the comfort and privacy of your own home where you’re most relaxed. Our one-on-one care model means your therapist’s complete, undivided attention for the entire session, not the fragmented attention common in clinics where therapists manage multiple patients simultaneously. This allows deeper assessment, more hands-on treatment, and better therapeutic relationships. We offer comprehensive services under one roof including both physical and occupational therapy, advanced medical services, specialized programs like LSVT Big for Parkinson’s, and cutting-edge treatments like regenerative medicine that most therapy practices don’t provide. Our therapists specialize in home-based care, understanding the unique challenges and opportunities of treating patients in their living environments. We assess your actual home for safety concerns and functional barriers that clinic-based therapists never see. Treatment is highly personalized and flexible, adapting to your schedule, your space, and your individual needs rather than forcing you into a standardized clinic workflow. We maintain genuine commitment to your outcomes, staying with you as long as you’re benefiting from treatment and coordinating closely with your physicians. Our service area coverage throughout Southwest Florida means we’re available in urban, suburban, and rural communities where access to quality therapy may otherwise be limited. We accept most insurance including Medicare and work diligently to minimize your out-of-pocket costs. Simply put, we make healthcare work for you rather than requiring you to work around healthcare system constraints.

What’s the difference between physical therapy and occupational therapy?

Physical therapy and occupational therapy both help patients regain function but focus on different aspects of recovery. Physical therapy primarily addresses mobility, strength, balance, and pain management. Physical therapists work on improving your ability to walk, climb stairs, transfer from bed to chair, maintain balance to prevent falls, and perform exercises that build strength and endurance. They treat conditions like post-surgical recovery, sports injuries, arthritis, stroke affecting mobility, and chronic pain limiting movement. Occupational therapy focuses on daily living activities and functional independence in your home environment. Occupational therapists help with dressing, bathing, cooking, household management tasks, fine motor skills like buttoning clothes or using utensils, cognitive skills for memory and problem-solving, and adaptive techniques or equipment to compensate for limitations. They address how your condition affects your ability to live independently and participate in activities that matter to you. Many patients benefit from both therapies simultaneously. For example, after stroke, you might receive physical therapy for walking and balance while occupational therapy addresses arm function and self-care skills. After joint replacement, physical therapy focuses on leg strength and mobility while occupational therapy helps with daily activities like dressing or getting in and out of the bathtub. We provide both disciplines and coordinate care when patients need comprehensive rehabilitation.

How long does rehabilitation typically take?

Rehabilitation duration varies significantly based on your condition, severity, overall health, and goals. Post-surgical rehabilitation like hip or knee replacement typically requires 8-12 weeks of active therapy with continued improvement for several months, though you may achieve functional independence sooner. Stroke recovery often needs 3-6 months of intensive therapy or longer depending on severity, with most rapid gains in the first three months but continued improvement possible for a year or more. Simple fracture recovery usually takes 6-12 weeks after immobilization ends, while complex fractures may need longer. Chronic conditions like arthritis or ongoing balance problems may benefit from periodic ongoing therapy rather than intensive short-term treatment. Your therapist establishes expected timelines during initial evaluation based on your specific situation. Therapy frequency typically starts at 2-3 visits weekly, decreasing as you improve and eventually transitioning to a home exercise program when you’re ready for independent management. Factors affecting duration include your age and overall health, pre-injury fitness and activity level, consistency with home exercises between visits, complexity of your condition, and realistic goals you’re working toward. Some patients progress faster than expected while others need more time. We monitor your progress continuously and adjust treatment plans to ensure you’re getting the care you need for as long as you need it, without unnecessary visits once goals are achieved.

How often will I need therapy sessions?

Therapy frequency depends on your condition, treatment goals, and insurance coverage, but most patients begin with 2-3 sessions per week and adjust based on progress. Immediately after surgery or during acute injury recovery, you may benefit from more frequent visits (3-4 times weekly) when guidance and hands-on treatment are most critical. As you improve and become more independent with exercises, frequency typically decreases to 1-2 times weekly, then eventually to periodic check-ins before discharge when you’re managing independently. Chronic conditions like ongoing balance problems, Parkinson’s disease management, or arthritis may benefit from different schedules including intensive bursts followed by maintenance periods or consistent weekly visits long-term. Your therapist creates a visit schedule during initial evaluation based on your specific needs, recovery timeline, and insurance authorization. Medicare and private insurance often have guidelines about medically necessary visit frequency that we follow to ensure coverage. Between scheduled visits, you’ll have home exercise programs to practice independently, reinforcing what you learn during therapy sessions. As you progress, we continually reassess whether current frequency is appropriate or if adjustments would better serve your goals. Some patients need intensive therapy for just a few weeks while others benefit from months of regular treatment. We’re flexible and responsive to your changing needs throughout recovery.

How long does each therapy session last?

Therapy sessions typically last 45-60 minutes depending on your treatment plan, tolerance, and specific interventions provided. Initial evaluation visits often run closer to 60 minutes as your therapist needs time for comprehensive assessment, discussion of your medical history, physical examination, goal setting, treatment planning, and patient education in addition to beginning some treatment. Follow-up treatment sessions are usually 45-50 minutes, allowing time for assessment of your progress since the last visit, hands-on treatment techniques or manual therapy, guided exercise and movement training, adjustment of your home program as you improve, and discussion of questions or concerns. Session length may be shorter if you fatigue easily or have limited tolerance early in recovery, with duration increasing as your endurance improves. Medical consultations for services like hormone therapy, weight loss, or regenerative medicine typically last 30-45 minutes for initial visits and 15-30 minutes for follow-ups. We schedule adequate time for each appointment ensuring you never feel rushed and all your concerns are addressed. Unlike busy clinic settings where therapists juggle multiple patients simultaneously, our mobile model means your provider’s undivided attention for the entire scheduled time. If a session needs to run longer to address something important, we have flexibility to do so. We respect your time while ensuring you receive thorough, quality care during every visit.

Can family members or caregivers be present during appointments?

Absolutely, we encourage family members and caregivers to participate when appropriate. For rehabilitation services, caregiver involvement is often extremely valuable. They learn safe transfer techniques if you need assistance moving, understand your exercise program to help you practice correctly between visits, recognize warning signs indicating problems that need medical attention, and provide motivation and support throughout recovery. This is especially important for patients with cognitive impairment, language difficulties after stroke, or those who need hands-on assistance with mobility or daily activities. For medical consultations, having a trusted family member present helps with remembering information discussed, providing support during treatment decisions, asking questions you might not think of, and serving as an advocate for your healthcare needs. We respect your privacy and autonomy. If you prefer private discussions for sensitive topics, we can speak with you alone and then include family for other parts of the visit. Let us know your preferences when scheduling and we’ll accommodate your needs. For patients who live alone or whose family can’t always be present, we provide written instructions and are available by phone between visits to answer questions. Our goal is ensuring you and your support system have the knowledge and skills needed for successful recovery and optimal health outcomes.

What equipment do I need at home for therapy?

Most patients need very little equipment for in-home therapy. Our therapists bring necessary items for treatment sessions including resistance bands, therapy balls, balance equipment, measuring tools, and treatment supplies specific to your needs. However, having some basic items at home enhances your ability to practice exercises independently between visits. Recommended equipment depends on your condition but often includes a sturdy armless chair for sitting exercises and balance training, clear floor space for walking or movement exercises (at least 10 feet if possible), a stable surface like a countertop or wall for balance support during standing exercises, and comfortable clothing allowing easy movement. Some patients benefit from purchasing inexpensive items like resistance bands or exercise balls for home use, which your therapist can recommend based on your specific program. For patients with mobility limitations, we may recommend durable medical equipment (DME) like walkers, canes, grab bars, shower chairs, or raised toilet seats to improve safety and independence. We assess your home environment during initial evaluation and provide recommendations for equipment or modifications that support your recovery. If DME is needed, we can provide prescriptions allowing you to obtain equipment through insurance coverage or purchase independently. We guide you toward appropriate, cost-effective options. You don’t need to purchase anything before starting therapy. We’ll identify needs during evaluation and help you obtain whatever enhances your treatment and safety.

Do you provide medical equipment or make recommendations?

We provide professional recommendations for medical equipment and adaptive devices that support your recovery, safety, and independence, though we don’t directly sell equipment ourselves. During evaluation and throughout treatment, our therapists and medical providers assess whether you would benefit from durable medical equipment (DME) such as walkers, canes, wheelchairs, hospital beds, or mobility scooters, bathroom safety equipment like grab bars, raised toilet seats, shower chairs, or transfer benches, adaptive devices for daily living including reachers, sock aids, dressing aids, or specialized utensils, wound care supplies for patients receiving advanced wound care, or home modifications like ramps, stair rails, or furniture arrangements improving safety. When equipment is recommended, we provide prescriptions or letters of medical necessity allowing you to obtain items through your insurance coverage, which often covers DME when medically necessary. We can recommend local medical supply companies, pharmacies, or online retailers where you can purchase or rent equipment. We guide you toward appropriate, quality products at reasonable prices and help you understand what features matter for your specific needs versus unnecessary expensive options. For some items like canes or resistance bands, we suggest where to find affordable options. Our recommendations are always based on your clinical needs and what will genuinely help your recovery or function, never on any financial relationship with suppliers. We’re here to ensure you have the tools and equipment supporting your treatment goals and allowing you to live as independently and safely as possible in your home environment.

What should I prepare before my first therapy session?

Preparing for your first therapy session helps maximize the appointment’s effectiveness and ensures we have everything needed to begin treatment. Have your insurance card and identification ready for our records and billing purposes. Gather any relevant medical records including recent X-rays, MRI reports, surgical notes, or hospital discharge instructions related to your condition. Compile a list of current medications including dosages, as this affects treatment planning. Prepare a list of questions or concerns you want to discuss so nothing important is forgotten during the appointment. Wear comfortable, loose-fitting clothing that allows easy movement and access to the area being treated (shorts for knee or hip problems, tank top or loose shirt for shoulder issues). Clear a space in your home where the therapist can work with you, ideally 8-10 feet of clear floor space in a room with good lighting and comfortable temperature. If you use assistive devices like a walker, cane, or brace, have them available for assessment. For some conditions, having a stable chair without arms and a countertop or wall for balance exercises is helpful. You don’t need to purchase any equipment before the first visit. Your therapist will assess your needs and recommend anything that would help your treatment. If you have specific goals or activities you want to return to, think about these so you can discuss them during evaluation. Most importantly, don’t stress about preparation. We’re here to help and will work with whatever space and resources you have available.

Still have questions?

We’re here to help. If you didn’t find the answer you were looking for, our team is ready to discuss your specific situation and how our mobile rehabilitation and medical services can help you achieve your health goals.